Procedure-

Once you have ordered and payment is accepted your order will be delivered within 3-7 business days.

Policies-

 You may return an item for refund or replacement within 30 days of shipment date with the packing slip. Shipping and handling charges are non-refundable. Please indicate the reason for your return. You may want to insure your return; we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement. If you have any questions regarding your order, please feel free to contact us at: info@toughpuppytoys.com or feedback@toughpuppytoys.com